Terms and Conditions for Kuyu Tours and Safaris
Please read the following terms and conditions carefully before booking any tour or safari with Kuyu Tours and Safaris. By making a booking, you agree to be bound by these terms and conditions.
1. Booking and Payment:
1.1. All bookings must be made in writing via email or through our official website.
1.2. A non-refundable deposit is required at the time of booking to secure your reservation.
1.3. The full payment must be made prior to the start of the tour or safari, unless otherwise stated in writing.
1.4. Accepted forms of payment include credit card, debit card, bank transfer, or cash.
2. Cancellation and Refunds:
2.1. Cancellation requests must be made in writing via email.
2.2. Cancellation charges may apply, depending on the time of cancellation:
– More than 30 days before the tour or safari: 100% refund of the total tour cost, excluding the non-refundable deposit.
– Between 15 to 30 days before the tour or safari: 50% refund of the total tour cost, excluding the non-refundable deposit.
– Less than 15 days before the tour or safari: No refund will be provided.
2.3. In the event that Kuyu Tours and Safaris needs to cancel a tour or safari due to unforeseen circumstances, a full refund will be provided, including the deposit.
3. Travel Insurance:
3.1. It is strongly recommended that all clients have comprehensive travel insurance to cover any unforeseen circumstances, such as trip cancellations, medical emergencies, or loss or damage to personal belongings.
3.2. Kuyu Tours and Safaris will not be liable for any costs or losses incurred as a result of inadequate or no travel insurance.
4. Health and Safety:
4.1. It is the responsibility of clients to ensure that they are in good health and fit to participate in the tour or safari.
4.2. Clients should inform Kuyu Tours and Safaris of any medical conditions, allergies, or dietary requirements before the start of the tour or safari.
4.3. Kuyu Tours and Safaris reserves the right to refuse participation to any client if their health, physical condition, or behavior is deemed to be a risk to themselves or others.
5. Changes to Itinerary:
5.1. Kuyu Tours and Safaris reserves the right to modify or cancel any tour or safari itinerary due to unforeseen circumstances, such as weather conditions, natural disasters, or unsafe travel conditions.
5.2. In the event of a major change to the itinerary, Kuyu Tours and Safaris will make alternative arrangements to the best of their ability.
6. Liability:
6.1. Kuyu Tours and Safaris will take all reasonable measures to ensure the safety and enjoyment of clients during the tour or safari.
6.2. Kuyu Tours and Safaris will not be liable for any loss, damage, injury, or delays incurred during the tour or safari, unless directly caused by negligence on the part of Kuyu Tours and Safaris.
6.3. Clients participate in the tour or safari at their own risk and are responsible for their own personal belongings.
By booking a tour or safari with Kuyu Tours and Safaris, you acknowledge that you have read, understood, and agreed to these terms and conditions. If you have any questions or concerns, please reach out to us for clarification before booking